You can shop www.constancethelabel.com without creating an account. However, when you register you will be able to enjoy some benefits as our electronic newsletters with new-in information, back in stock updates, invitations as for events, recommendations and reminders such as abandoned shopping carts.

Please refer to our Shipping & Delivery page

You will find an estimate date of arrival on every product. Most orders will be delivered worldwide within 3-7 business days.

Our fulfilment center is located near Brussels in Belgium.

We ship worldwide with DHL Express

We ship our items from Belgium so there won't be any extra taxes for packages shipping to the EU zone. For other countries outside the EU there might be additional taxes but we will pay these as we consider that you don't have to pay anything else but the price of the item + shipping costs.

If you haven’t received your
order confirmation email, your order may not have gone through
successfully or you might have submitted the wrong email address.

Please check your spam folder, however if you still have not received it, please email us at
info@constancethelabel.com and we will look into this for you.

As soon as your order has been dispatched, you’ll receive a shipping
confirmation email from us with a tracking link to track your order.

As a direct-to-consumer brand the only place where you can buy our products is on our website.

We skip intermediaries so we can
invest in higher quality materials, craftsmanship and service instead of
paying high commissions to retailers. You will never find our collection available at other retailers or stockists.

We offer a hassle-free shopping experience, with free delivery, returns and size exchanges worldwide.

Most of our products have their own size chart on their product page. If you still
need some extra help, please contact us. We will be happy to help.

You can always sign up for a back in stock notification and we will inform you via email once the item is back in stock.

We try to keep all items always
in stock. However, some items that are out of stock might be restocked
only when the season of those items approaches.

We are gradually working to
expand our collection in our areas of expertise, however we do not disclose specific release dates of new designs. We tend to only add one to two new designs each season and we focus on making a small number of products extremely well.

The best way to stay up to date on new products is to sign up for our newsletter.

We welcome feedback from customers on our products and service so we canconstantly improve them. If you would like to offer feedback, please send an email to info@constancethelabel.com
and our Product Team will review it.

Constance The Label never has seasonal sales. We offer the same fair price the whole year to all customers.

When placing an order on www.constancethelabel.com, we accept: American Express, Apple Pay, Bancontact, Google pay, IDeal, Master card, Maestro, Paypal, Opay, Visa, Klarna.

At Constance The Label, we value your personal online security. We use the latest SSL encryption technology to store and safely transmit your personal and payment information through our systems. 

Website Security:

To ensure that your shopping experience is safe, simple and secure CONSTANCETHELABEL.COM uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the internet. If SSL is enabled then you will see a small padlock at the top left of your browser. You can click on this icon to find out information about the SSL digital certificate registration. 

You will also notice that when you look at the location (URL) field at the
top of the browser you will see it begin with 'https:' instead of the
normal 'http:'. This means that you are in secure mode.

To re-set your password, please follow the “forgotten password” instructions on the sign in page.