At Constance The Label we carefully inspect, pack and sign-of every order before it's dispatched to ensure that your items arrive in perfect condition.
BUY WITH COMPLETE CONFIDENCE
We hope that you are pleased with your order. If for any reason you are not fully satisfied with your item(s) in any way, we offer a completely transparent refund or exchange policy as long as your item is returned within 14 days of you receiving your order, in the same condition that you received it, unworn and still fitted, with all tags, labels and security tape. Returns that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.Â
Returned items must be received by us in perfect condition within 14 days of you receiving your order. after this we won't be able to proceed your exchange or return and your order will be sent back to you. if your purchase was made usin g a discount code or the item was purchased on sale, it is only eligible for exchange, not refund.
To start a return or exchange, please contact one of our customer support team at info@constancethelabel.com and they will provide you with the instructions on how and where to send your package. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.
Please note that original and return shipping fees are not covered by Constance The Label. We will only cover shipping fees for exchanges.
REFUNDS
Returned items must be received by us in perfect condition within 14 days of you receiving your order. After this we won't be able to proceed your exchange or return and your order will be sent back to you. If your purchase was made usin g a discount code or the item was purchased on sale, it is only eligible for exchange, not refund.
To start a return, please contact one of our customer support team at info@constancethelabel.com and they will provide you with the instructions on how and where to send your package. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.
Please note that original and return shipping fees are not covered by Constance The Label. We will only cover shipping fees for an exchange.
One of our customer support team will contact you as soon as we have received and isnpected your returned item(s). Once approved, refunds will be credited back to the original payment method. Refunds are processed as soon as possible after they have been received by us and you will receive confirmation immediately, however please allow 5-7 business days for any refunds to appear back on your original payment method as we have no control over your banks processing times which can vary.
NB: If your purchase was made using a discount code or the item was purchased on sale it is only eligible for exchange, not refund. Â
To start an exchange, please contact one of our customer support team at info@constancethelabel.com and they will provide you with the instructions on how to exchange your product.Â
One of our customer support team will contact you as soon as we have received and isnpected your returned item(s). Once approved, we will process your exchange. Â
Please not that for exchanges, shipping fees are covered by Constance The Label. For returns, shipping fees are not covered by Constance The Label.
